We're proud to keep your trust in our service.
Here are our policies in black and white.
- General Terms
- Nature of Risks and Investments Best Execution Policy
- Fees and Charges
- Conflicts of Interest
- Additional Terms and Conditions
- Additional ISA Terms and Conditions
- Additional Children’s Custodial Accounts Terms and Conditions
- Additional Corporate Accounts Terms and Conditions
- Additional Portfolio Gliding Terms and Conditions
1. These Terms and Conditions are important. You should read them carefully before accepting them. They set out your obligations to us and our obligations to you. Please read them carefully. If you have any questions about them please contact us and ask for further information before you commit to them. You can contact us by email at firstname.lastname@example.org or by post or telephone using the details in the Contact Us page on our Website. References to “us”, “we” and “our” mean ETFmatic Limited and any ETFmatic Group Companies (which include, from time to time, holding companies, subsidiary companies and all the subsidiary companies of such holding companies). The terms “customer”, “client”, “you” and “your” mean the person or company having an account with us and, where applicable, their duly authorised representatives, legal Personal Representatives and successors.
When Our Agreement Commences
3. This Agreement will become legally binding and we will start providing the services to you as soon as we are satisfied with our anti-money laundering enquiries about we are in receipt of the funds you have sent to us. From the date when you send funds to us and until they reach your Account, it may take several business days, depending on factors such as the bank/payment service you use or your geographical location. When you fund your account by debit card, we aim to reflect the funds in your Account within two (2) business days from the date when your card was charged. On that day (or the following business day), we will notify you of receipt of funds via email and through inapp notification.
4. If you enter into any investment transaction with or through us you will have no right under Section 30 of the Financial Services and Markets Act 2000 (“FSMA”) to treat such investment transaction as unenforceable.
5. We will not provide you with advice. We will exercise our discretion to make investments for you by using information that you have provided or will provide from time to time to us on our Website in our attempt to achieve your investment goals.
6. You are aware that there are many risks in investing and you accept the risks set out in this agreement including the key risks which are:
- Past performance is not an indicator of future performance;
- The value of investments may go down as well as up;
- You are not certain to make a profit;
- You may make a loss;
- You may lose your entire investment;
- The price or value of investments may fluctuate significantly; and
- Any income distributions may fluctuate significantly.
7. We offer our Services only to: (i) European Economic Area (“EEA”) residents, partnerships formed under the laws of the UK or bodies incorporated in the UK which may include corporate bodies, charitable foundations and investment and unit trusts and (ii) non-EEA residents, at our discretion and subject to us having the necessary regulatory permissions, if they hold a government issued ID or passport which enable us to verify their identity. We do not offer services to or conduct business for US taxable persons regardless of where they live.
8. Under the terms of this Agreement, we will provide you with some or all of the services below:
8.1. Discretionary investment management of your Portfolio (as defined below);
8.2. Safe custody of your Portfolio investments; and
8.3. Additional Services (for which eligibility thresholds may apply and you must opt in and agree to additional specific terms and conditions), including:
8.3.1. ISA management services; or
8.3.2. Capital gains monitoring.
Discretionary Investment Management
9. Our principal service is discretionary investment management where individual portfolios (“Goals”) are managed in accordance with each customer’s requirements and objectives as made known to us. We will manage each Goal in your Portfolio with reasonable care and skill. We will use your information in your Account to manage your Goals and you agree that we have the right to treat the information as accurate and complete until such time that you amend it by updating your Account. You authorise us to enter into any type of arrangement or transaction on your behalf and to invest any amount or any proportion of your Goal in any one investment or investment type, and we may do so in any currency and on any market.
10. You may change your information at any time by updating your Account. If you do, we reserve the right to vary this Agreement.
11. If we decide to sell or buy an asset on your behalf, we will use the information in your Account to decide if the proposed transaction is suitable for you.
12. You agree to give us discretion over both asset allocation and individual security selection in relation to the assets held in your Portfolio and we will exercise our discretion so as to assist you in achieving your Goals but you will understand that we cannot guarantee that your Goals will be achieved. You accept that investments carry risks, which risks include those listed in the section Nature of Risks and Investments of this Agreement.
13. We may make common investment decisions, which apply to a number of customer Goals including yours.
14. When you have more than one active Goal with us and you send us money, without letting us know which Goal you would like to fund, we reserve the right to allocate it to one of your Goals.
15. The investments that we will hold for you are your portfolio (“Portfolio”). You can give us instructions about your Portfolio electronically through our Website or by using the support channels provided in the section General of this Agreement. We will not to act on any unclear, unlawful or unreasonable instruction. Where we do act on your instructions we will do so promptly. We will not act on any instruction if we reasonably believe that it would be illegal or contrary to any rule or regulation for us so to do.
16. The base currency of your portfolio will be:
16.1. GBP if you choose to operate your portfolio in GBP;
16.2. EUR if you choose to operate your portfolio in EUR; and/or
16.3. USD if you choose to operate your portfolio in USD.
17. We invest primarily in Exchange Traded Funds (“ETFs”), although we may also invest in other Exchange Traded Products (“ETPs”) such as Exchange Traded Commodities (“ETCs”).
18. We will invest in ETF share classes with the same base currency as the base currency you have selected for your portfolio (GBP, EUR or USD). It is important to note that although the share class will match your base currency, the underlying securities in the ETF could be in any region, country or currency.
18.1. We allocate to Fixed Income ETFs with a preference where underlying fixed income securities will match your portfolio base currency. By way of example only, where GBP is the base currency, your portfolio will, with a preference, be invested in UK Government Bond ETFs (up to the targeted allocation). For Equity ETFs we invest globally, and although the ETF share classes we use will match your portfolio base currency, the underlying assets owned will have exposure to global assets priced in a variety of currencies. Example: A GBP base currency portfolio will invest in a S&P 500 ETF priced in GBP, with the underlying securities in USD.
19. We may invest in equities, including investment trusts, listed on recognised stock exchanges in the UK such as the London Stock Exchange and overseas such as the New York Stock Exchange. We may also invest in shares on other approved markets such as London Stock Exchange’s Alternative Investment Market (“AIM”) or PLUS, a market operated by Plus Markets Group plc.
20. We may invest in fixed interest securities issued by governments, governmental bodies, quasigovernmental bodies, local authorities and corporate bodies in the UK and overseas.
21. We may invest in authorised and unauthorised collective investment schemes in the UK and overseas.
22. To open an Account with us, you must either:
22.1. Be a natural person over 18 and a named holder of a bank account (“Bank Account”);
22.2. Be a natural person under the age of 18 and have a legal guardian opening the Account for you (see additional terms and conditions for Junior Accounts).
22.3. Be a legal entity and have an authorised representative who will open the account for you (see additional terms and conditions for Corporate Accounts).
26. In some instances, we may require you to provide us with additional information and/or documents. When this occurs, we will send you an email or set up a notification and you agree to provide us with such information and/or documents within a reasonable period. You agree that, if you do not provide us with the information/documents that we ask of you, we may suspend your Account or take any other action against you in respect of your Account as necessary for us to further our legitimate business purpose or comply with any relevant law, rule or regulation.
29. Your personal information may be used by us in order to provide you with information and marketing materials in relation to our other products and services. Where you have provided your consent, you allow your personal information to be used for those purposes and we may use your personal information for additional purposes in circumstances where, having considered the legal and/or regulatory requirement or the legitimacy of such use, we reasonably believe it to be necessary to achieve a legitimate purpose. You have the right to ask us not to process your personal data for marketing purposes and you may exercise this right at any time by amending your preferences in your Account on the Website or by notifying us through the support channels provided in the section General of this Agreement.
30. You can ask for copies of your personal information that we hold or which are held by any service provider we appoint by notifying us through the support channels provided in the section General of this Agreement. We may charge a fee for providing you with this information, as permitted by the relevant jurisdiction’s law and regulation. Our current fee is published in the section Fees and Charges of this Agreement. You must notify us through the support channels provided in the section General of this Agreement, if any personal information that we hold about you is incorrect.
Your Status as a Retail Client
32. We will provide our services on the basis that you are a Retail Client as defined in the Handbook published by the FCA. This means that you are entitled to the protections provided for Retail Clients under the rules in the FCA Handbook (the FCA Rules) and under relevant legislation. If you would like further information on the nature of these protections, please notify us through the support channels provided in the section General of this Agreement.
33. We may communicate with you at any time including by telephone, email or by sending you a “text” / SMS message.
34. All communications between you and us will be in the English language.
35. We may act on any instruction which we believe to be from you without carrying out any checks or enquiries. We will not be liable if we carry out an instruction which is not genuine or for not investigating any instruction which we reasonably believe to be genuine. We will not be liable for any loss arising from any error of transmission or misunderstanding, or from the fraud of any other party (unless caused by our negligence, wilful default or fraud.
36. You will be solely liable for any and all losses arising from unauthorised transactions where:
36.1. You have with intent or gross negligence compromised the security of your Account or failed to comply with your obligations to use your Account in a way prescribed for in this Agreement; or
36.2. You fail to notify us about an unauthorised or incorrect transaction within twelve (12) months of the date of that transaction.
37. We are not obliged to acknowledge receipt of your instructions otherwise than by acting on them.
39. We cannot guarantee that electronic communications between us will be successfully delivered, or that they will be secure, uncorrupted, untampered and virus free. We will not be liable, in circumstances beyond our reasonable control, for any loss, damage, expense, harm or inconvenience caused as a result of an email being lost, not delivered, delayed, intercepted, corrupted or otherwise altered.
40. You may request a copy of any legally required disclosures (including this Agreement) from us. Following request, we will provide it to you in a form which allows for storage and reproducing of the information (including by email). If you ask us to provide you with a paper copy, we may charge a fee as published at the time of your request in the section Fees and Charges of this Agreement.
41. You may terminate your consent to receive required disclosures (including this Agreement) through electronic communications by contacting us through the support channels provided in the section General of this Agreement.
42. We reserve the right to terminate your Account if, at any time after entering into this Agreement, you withdraw your consent to receive from us those electronic communications which we deemed essential for the provision of our services to you in a manner that is consistent with our business model and your mandate (“Core Electronic Communications”). An example of Core Electronic Communication is the monthly report which we send to you to comply with the relevant laws and regulations. You may amend your preferences in respect of which electronic communications you want to receive at any time by logging in to your Account and using the tool available for this purpose.
Safety of Your Account
43. To ensure the security of your Account, you are responsible for certain actions, including:
43.1. Changing your password at frequent intervals and make sure that your password is unique to your Account;
43.2. Notifying us immediately through the support channels provided in the section General of this Agreement if you have reasons to suspect that your Account is being accessed without due authorisation or a transaction is unauthorised or incorrect;
43.3. Ensuring that you follow sound online practices for creating and/or storing strong passwords;
43.4. Enable 2-step authentication for your Account upon notification (for further details please refer to our FAQ section available on our Website);
43.5. Ensuring that your email account you provide to us for electronic communications remains secure and notifying us immediately upon becoming aware that it has become compromised; and
43.6. Taking all reasonable steps to ensure that you do not (i) allow your security credentials to be disclosed, (ii) permit anyone to access your Account, (iii) store your security credentials into electronic storage applications or on computer browsers which are not in your control, and (iv) once enabled, do anything which may compromise the 2-step authentication process.
Authorisation of Third Parties
44. You may authorise third parties to access your Account to provide services to you, including account information services (“AIS”) and/or payment initiation services (“PIS”) in respect of your Account. You acknowledge that when you choose to authorise a third party in such ways, we may disclose certain information about your Account to it. We are not responsible for any such third party’s use of your Account, or any information in your Account and giving permission to a third party does not relieve you of your responsibilities under this Agreement, including notifying us if your Account has been compromised or if a transaction is unauthorised or incorrect.
45. We may refuse such a third-party access to your Account if we have reasonable concerns that it may access your Account fraudulently or beyond the purposes for which you have authorised it.
Notices to You
46. We will send all notices, information and other correspondence to you by email at the email address you have provided in your Account (and such other email address as you may designate from time to time) or by sending you a “text” / SMS message. You must have internet access and an active email account to receive communications and information (including notices) relating to your Account. With the exception of amendments to this Agreement, such notice will be considered to be received by you within twenty-four (24) hours of the time it is posted on our Website, emailed or texted to you. In the event that any notice, information or other correspondence is sent to you by letter, the letter will be sent to the current postal address which you have recorded in your Account and will be deemed to be delivered:
46.1. For UK residents, on the second business day after posting; or
46.2. For residents of any other country, on the fifth business day after posting.
47. We will notify you if:
47.1. We have reasons to believe that the security of your Account has become compromised;
47.2. We have reasonable concerns or suspicions about your Account being used fraudulently;
47.3. We refuse access to one, some or all of the third parties which you authorised to access your Account to provide you with services either before or immediately after we refuse access;
by email at the email address you have provided in your Account (and such other email address as you may designate from time to time) or by sending you a “text” / SMS message (unless a notice to you would be unlawful or detrimental to our reasonable security policies).
Notices to Us
48. Notices to us made in respect of this Agreement must be made by email to email@example.com or by post using the details in the Contact Us page.
49. We will take reasonable steps to identify a bank with a competitive interest rate (determined by that bank) and deposit any of your uninvested money with that bank (the “Bank”), together with other clients’ money. We will exercise due skill, care and diligence and review periodically the adequacy and appropriateness of the Bank or any other bank/credit institution where your money is deposited and of our arrangements with it. We will not be responsible for any acts, omissions or default of a bank/credit institution chosen other than for exercising care in its choice and/or monitoring.
50. You accept that your money may get pooled with our other clients’ money and, if so, you will not have a claim for a specific sum in a specific account. In such event, given that your claim would be against the pool, if there is a shortfall, you would share pro rata in that loss.
51. We will tell you from time to time what is the amount credited to your Account (determined by the Bank and us). No interest will accrue on your Account and you accept that we are under no obligation to pay interest on any amount credited to your Account.
52. We may stop treating any money held by the Bank which, after we have taken reasonable steps to trace you and return the money to you, is unclaimed for 6 years, as your money and include it in our own assets. We may pay you what you are owed if you later show a valid claim to this money.
53. We regularly perform a detailed reconciliation of client money held in client money bank accounts and client transaction accounts and its liabilities to its clients to ensure that client monies are properly segregated and sufficient to meet all liabilities in accordance with the FCA Rules.
54. We are under no obligation to tell you before terminating our relationship with the Bank and appointing a replacement but we may tell you, if we do.
55. We participate in the Financial Services Compensation Scheme which pays compensation for financial loss only to eligible claimants when an authorised firm is in default and will carry out an investigation to establish whether or not this is the case. The Scheme provides protection if an authorised investment firm is unable to pay claims against it. The amount of compensation depends on the basis of your claim. The current maximum levels of compensation for investments are £50,000 per person per firm. Accounts operated in EUR will also be compensated by this amount. Compensation levels are subject to change and exclusions. For up to date details please refer to https://www.fscs.org.uk/.
56. Client Assets are also segregated in special bank or custody accounts, which are designated for the exclusive benefit of our clients. By properly segregating the customer’s assets, if no money or stock is borrowed and no futures positions are held by the customer, then the customer’s assets are available to be returned to the customer in the event of a default.
Your Investment Profile
57. You will provide us with information about you, your attitude to risk, your goals and your attitude to savings and investment by answering a series of questions online on our Website. It is important that you have provided us with accurate information as we will make investments for you based upon our analysis of your answers.
58. If your requirements change, you must inform us of the changes through the support channels provided in the section General of this Agreement, so that we may match our services to your requirements.
Our Management of Your Portfolio
59. We will manage your Portfolio on a fully discretionary basis. This means that we will make investment decisions in relation to the cash and assets in your Portfolio on your behalf in accordance with information that you have provided. We will take all reasonable steps to manage your Portfolio with due care and skill.
60. Because we will manage your Portfolio on the basis of the information in your Account, you hereby give us authority, at our discretion, to enter into any kind of arrangement or transaction on your behalf including investing in any type of investments or other assets. There will be no limit on the amount of your Portfolio that we may invest in any one investment, or on the proportion of your Portfolio that any one investment may make up, and there will be no limit or restriction on any particular type of investment, or currency, or on the markets on which transactions are carried out. We may make common investment decisions which apply to a number of customer portfolios including your Portfolio.
61. A general description of the nature and risks of the investments in which you may invest is contained in the section Nature of Risks and Investments of this Agreement. We do not provide any guarantee as to the performance of any particular investments or a portfolio as a whole.
62. We may deal on any markets or exchanges and with any counterparties that we believe provide the best outcome reasonably available. All transactions will be carried out in accordance with the rules and regulations of the relevant market or exchange, and we may take any steps as may be required or permitted by such rules and regulations and/or by appropriate market practice.
63. We require a minimum initial investment of £100 / €100 / $100. If you subsequently withdraw money to bring the value of your Portfolio below that minimum investment, we reserve the right to sell the holdings in that fund and hold your investment for you as cash.
64. We will provide you with a monthly report by email which sets out your Account statements and our management strategy. This is required by the FCA.
65. We will provide valuation reports to you electronically on a quarterly basis as a minimum. We currently provide such reports on a monthly basis. The reports will include details of all transactions during the relevant period, details of the contents of your Account, the current market value and the basis of valuation, income and interest and fees charged. If you need a report as at any different date, you may print it from your Account on our Website on that date.
66. We will provide an electronic confirmation that we have provided discretionary management services to you, free of charge (for example when your employer requires it).
67. When you make a Withdrawal Request, we reserve the right to only transfer the money into your bank account used to fund your Account. In exceptional circumstances, we may not be able to sell all the assets required to satisfy your Withdrawal Request in full (for example, where the order book for a particular ETF is below the minimum size required for execution on exchanges). When this happens we will, on a best efforts basis, sell the rest of the assets up to the Withdrawal Request during our subsequent trading sessions. The effect is that we may have to make one or more transfers to your bank account in respect of the same Withdrawal Request. The money will be transferred in the currency of your Goal/Portfolio and, where that currency differs from the currency of your bank account, you accept responsibility for any foreign exchange (“FX”) fees and other fees associated with the transaction, which means that you may receive in your bank account less than you expected. It may take up to fourteen (14) business days from the date of your Withdrawal Request and until the date when the funds reached your bank account, dependent on the payment/clearing scheme used, due to your geographical location.
68. We reserve the right to return the funds to source when you request a withdrawal within 60 calendar days of a debit card payment.
69. We will return the money and debit your Account when you cancel a direct debit or debit card payment after we have received the funds. If we need to sell some of your assets to settle amounts outstanding on your Account, we will do so, and you may incur a profit or loss. We will ask you to settle that overdraft if your Account becomes overdrawn and you agree to do so within a reasonable period.
70. We may pool (also known as aggregating) your transactions with those of other customers without your specific prior approval. We will only do so where we believe that this is unlikely to disadvantage your overall net position.
How We May Provide Our Services
71. We reserve the right to perform any of our obligations to you through the agency of an associate or any third party of our choosing. This means that we may appoint another person or entity to provide the services to you under this Agreement. We will take all reasonable steps to satisfy ourselves that any person whom we appoint to provide any services to you or to perform any of our obligations on our behalf is competent. We will ensure that all such parties commit to provide you with best execution as set out in the FCA Rules where this is applicable.
72. Where appropriate in respect of your Account, we may offer to refer you to third parties to provide certain additional services. We will not make any such referral without your agreement. We may also accept referrals of business to us from third parties.
Fees and Charges
73. Our current fees and charges are set out in the section Fees and Charges of this Agreement. We may change these rates from time to time and will notify you of any such changes by publication on our Website and by email, such changes to take effect 30 days from publication on our Website or the date of the email. It is not our intention to significantly alter our charges unless there are external circumstances which require us so to do. We may deduct any amounts payable by you to us from your Account. If the available funds are insufficient, we may sell assets held as part of your Account to cover such charges. We may pay (or receive from third parties), fees in relation to referrals of business. We may receive payment from or share charges with a third party. If you require a service from us which is not listed in the section Fees and Charges of this Agreement, you should first enquire about the charge before instructing us to carry out the service.
74. All cash you deposit with us will be held in accordance with FCA rules by a custodian regulated by the FCA (the “Custodian”) in segregated accounts with an approved bank and may include the deposits of more than one customer but without being mixed with our assets or the assets of the Custodian. We will not hold any money in bank accounts outside the United Kingdom.
75. In order to comply with Money Laundering Regulations we reserve the right only to accept money from and make payment into the bank account you have designated on our Website. You may make payments to us by direct debit or by standing order. Quite independently of these means of payments you authorise us to debit your designated bank account in respect of transactions you have authorised us to make on your behalf.
76. Income earned on the investments held in your Portfolio will be remitted to your Portfolio and may be reinvested. We will not pay or credit interest to you where we hold cash in your Account.
77. The Custodian may, at times, receive dividends, interest and other rights or payments in respect to the investments after local withholding taxes or other deductions and you accept that it may, when required: (i) withhold or deduct tax or other amounts from such payments and (ii) deduct any costs incurred by it when complying with these obligations, from your Account. It will be your sole responsibility to reclaim any such withholdings or deductions where you are eligible to do so.
78. We are under no obligation to tell you before terminating our relationship with the Custodian and appointing a replacement but we may tell you, if we do.
Conflicts of Interest
79. We or anyone connected with us, may carry out certain transactions for you where we, or another customer of ours, have a duty that may conflict with our duty to you. We will manage any such conflict or potential conflict to ensure that it does not materially affect the transactions we carry out for you. We will inform you if we consider that we cannot adequately manage a conflict.
80. Our Conflicts of Interest Policy is set out in section Conflicts of Interest which describes some of the actual or potential conflicts of interest which may arise and provides our policy about how these are managed. We will from time to time update our policy and you may obtain the latest policy from us at any time upon request.
Restrictions on Our Liability to You
81. We accept responsibility for any loss, damages or costs suffered or incurred by you only to the extent that such loss arises directly from our gross negligence, wilful default, fraud, and/or our deliberate and wilful breach of any duties which we owe you under the Financial Services and Markets Act and FCA Rules. We will not be liable for any other losses, damages or costs suffered or incurred by you.
Our Duties in Relation to Our Service Providers
82. We will take reasonable care in the assessment and appointment of Subcustodians, bankers, counterparties, agents and other third parties. We accept responsibility for any loss, damages or costs incurred by you only where such arise directly from our negligence, wilful default or fraud in the assessment or appointment of such persons. We will not be responsible in any other circumstance for the actions of any such third parties. We do not accept responsibility for any loss, damages or costs you may incur as a result of any cause beyond our reasonable control.
Your Indemnity to Us
83. You will indemnify us against any liability, cost, expense, loss or any damage incurred by us (including but not limited to professional advisors’ fees) arising from your breach of this Agreement, negligence, wilful default or fraud.
Our Duties to You
84. No provision of this Agreement restricts, qualifies or excludes any duty we owe you under the Financial Services and Markets Act or the FCA Rules. We do not, however, owe you any other duties save as expressly set out in this Agreement.
85. We will satisfy ourselves that any person to whom we delegate any of our functions or responsibilities under the terms agreed with you is competent to carry out any of those functions and responsibilities.
Amendment of this Agreement
86. We may amend this Agreement (including the fees and other charges which apply to your Account) by giving you 30 days’ notice by email or any other communication channels agreed upon with you from time to time and providing a link to a revised version published on our Website. If we are required to amend this Agreement for reasons of (i) compliance with the FCA Rules, (ii) any other applicable law or regulation, (iii) adding new services or functionalities to your Account or (iv) any other changes which do not reduce your rights nor increase your liabilities, we may do so with prior notice to you and immediate effect. Any unilateral change that we make would be deemed accepted by you upon receipt of notice from us.
87. Should you not accept an amendment, you may object by closing your Account following the procedure in the section Closing Your Account. If you have not closed your Account within 30 days from the date of the notice of amendment, you will be deemed to have accepted it. If you close your Account, please note that you remain liable to us in respect of any fees, charges and other liabilities pursuant to the section Termination of this Agreement.
88. You can contact us at any point for any issues regarding your Account through the chat service (“Talk to Us”) on our Website or through the support channels provided in the section General of this Agreement. Any complaints about us or the services we provide should first be addressed through Talk to Us on our Website. Please clearly indicate that you are wishing to make a complaint. This helps us to distinguish a complaint from a mere query.
89. Should you have any complaint in relation to the services, you may address it to our Compliance Officer at firstname.lastname@example.org or through the support channels provided in the section General of this Agreement. We aim to acknowledge your complaint promptly, investigate the circumstances and report the results to you.
90. If your complaint remains unresolved after 8 weeks from the date when you first made the complaint you may refer it directly to the Financial Ombudsman Service of Exchange Tower, London E14 9SR. Details on their complaints procedure can be found at https://www.financialombudsman.org.uk/consumer/complaints.htm.
Closing your Account
91. You may close your Account at any time by giving 30 days’ notice by email at email@example.com, subject to the settlement of all outstanding transactions and the provisions of the section Termination of this Agreement. The charges within the section Fees and Charges of this Agreement will apply. We may pass on to you any third parties fees charged as a result of the termination of the Agreement. Transactions in progress at the relevant time will be completed in the normal course of business. We may enable functionality in the future to allow you to close your Account directly on our Website. We will let you know when this happens.
92. We may close your Account at any time under the following circumstances:
92.1. You are in breach of any terms of this Agreement;
92.2. You have not accessed your Account within the past five years; or
92.3. We have reasons to suspect that your Account was accessed without authorisation.
93. Where we decide to close your Account, we will provide you with notice of closure and where relevant, the reasons for doing so, together with the procedure to follow in order to withdraw any funds that we are holding.
94. When you or we close your Account, you remain liable for any fees, charges or any other liabilities pursuant to section Termination of this Agreement. We may:
94.1. Keep your Account’s personal information in our records in order to fulfil our legal obligations;
94.2. Suspend, limit or deny your access to, or use of, our services, software, systems (including any networks and servers used to provide any of the services) operated by us or on our behalf or some or all of the services in respect of your Account;
94.3. Retain your funds after closure, to the extent and until such time we may reasonably require, in order to protect ourselves and/or a third party against risks, including but not limited to, claims, fines, fees, charges and any other liabilities.
95. We will make attempts to contact you after you closed your Account, if any further monies may reach your account (for example, dividend payments).
96. If you are the legal representative of an incapacitated or deceased Account holder, please contact us by email to firstname.lastname@example.org or through the support channels provided in the section General of this Agreement for assistance.
Termination of this Agreement
97. You may terminate this Agreement at any time, to take effect 30 days after we receive notice from you by email or on our Website, subject to the settlement of all outstanding transactions. The charges set out in the section Fees and Charges of this Agreement will apply. We may pass on to you charges levied by third parties as a result of the termination of this Agreement. Transactions already in progress will be completed in the normal course of business. The only other sums payable for terminating the Agreement will be the due proportion of our fees to the date of termination, our transfer charges set out in the section Fees and Charges of this Agreement, any expenses reasonably incurred by us in giving effect to such termination and any losses incurred in settling or concluding outstanding obligations. We may deduct these fees and expenses from any money forming part of your Portfolio and/or sell sufficient assets from your Portfolio to cover such fees and expenses.
98. We may terminate this Agreement by giving you 30 days’ notice in writing including by email, subject to the settlement of all outstanding transactions. On termination of this Agreement, we will, following payment to you of all money due to you hereunder and settlement of all outstanding transactions, reregister your assets and transfer your cash as you reasonably request. If you make no reasonable request we will take steps to reregister your assets in your name and to transfer your cash to you at our discretion.
Assignment and Transfer
99. You do not have the right to assign or otherwise transfer to any other party your rights or obligations under this Agreement but we may assign our rights and obligations under this Agreement at any time and will send you notice by email of any such assignment prior to its taking effect. This does not affect your right to terminate this Agreement under the section Termination of this Agreement.
100. We will designate any Account as dormant if it has been inactive for at least one year to protect both you and us and you will not be able to access a dormant account in the usual way. When you ask us, we will tell you how you can arrange for your Account to be made non-dormant. If you have money in a dormant Account, it will remain your property or if you die it will form part of your estate.
101. We comply with the UK and EU laws and regulations on reporting and sharing of financial information for tax purposes. At the end of each tax year, we will provide you with a summary of all the taxable events on your Account, such as dividend distributions and capital gains or losses (“Account Tax Certificate”).
102. By entering in this Agreement, you acknowledge and agree that it will be your obligation to complete and submit the appropriate tax filings in your country of tax residence.
103. This Agreement constitutes the entire agreement between you and us and supersedes and extinguishes all previous agreements and arrangements between us, whether written or oral, relating to its subject matter.
104. This Agreement is drawn up in the English language. If this Agreement is translated into another language and there is a conflict or inconsistency between the English language text and the translated text, the English language text prevails.
Governing Law and Jurisdiction
105. This Agreement and any noncontractual obligations or claims arising out of or in connection with it are governed by English law.
106. You and we irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Agreement (including noncontractual disputes or claims).
Your Cancellation Rights
107. You have a period of fourteen (14) days, beginning on the date on which your Account is opened or the date on which you receive a copy of this Agreement and other related documents, whichever is the latest, within which to cancel your Account. We will sell any investments made on your behalf but will not be responsible for any market loss that you may incur as a result.
108. We will not be responsible for any failure in fulfilling a contractual obligation as a result of any situation, condition or event beyond our reasonable control (a “Force Majeure Event”), which may include, without limitation, an act of Parliament, an act of God, acts of terrorism, strike or riot, extreme fluctuations in the price of a security, failure of communication or electronic equipment or anything else that may reasonably impede our ability to act in line with this Agreement.
109. We will continue to take all reasonable steps to act in your best interests when a Force Majeure Event occurs and, to the extent that we can no longer comply with the term(s) in question, we may suspend or alter any part or all of the Agreement.
Third Party Rights
110. A person who is not a party to this agreement cannot enforce or enjoy the benefit of any term of this Agreement under the Contracts (Rights of Third Parties) Act 1999.
111. These Investment Terms take effect from 25 May 2018. Please contact us at support@ETFmatic.com if you require a copy of any prior version.
Nature of Risks and Investments
112. This section is not intended to be a comprehensive statement of all the risks to which investors might be exposed and there may be others that exist now or which may arise in the future. We have set out the main risks to which investors will be exposed, as we understand them, but warn that investing is always exposed to new risks and that some risks once thought to be very low can rapidly develop into high and serious risks.
113. The main risks are:
- Past performance is not an indicator of future performance.
- The value of investments may go down as well as up.
- You are not certain to make a profit.
- You may make a loss.
- You may lose your entire investment.
- The price or value of investments may fluctuate significantly.
- Any income distributions may also fluctuate significantly.
Risks Associated with Discretionary Investment Management
114. The main risks are:
- Your Portfolio and its performance will be specific to you, even when compared to a portfolio with a broadly similar mandate; and
- We use your stated preferences in guiding the investment strategy for your different portfolios. As a consequence, your portfolios may outperform or underperform the “average” customer Portfolio.
Risks and Shares
115. Some specific risks associated with investing in shares include:
- Dividend payment and growth is not guaranteed;
- Companies in which you invest are not obliged to pay dividends;
- Companies may go into liquidation or receivership which may result in the shares becoming worthless;
- Equity markets may decline in value;
- Corporate earnings and financial markets may be volatile;
- If there is no recognised market for shares, then these will be difficult to sell and accurate information about their value may be hard to obtain;
- Smaller company investments may be difficult to sell if there is little liquidity in the market for such shares and there may be substantial differences between the buying price and the selling price;
- Shares on overseas markets may involve different risks from UK shares; and
- Investments in overseas companies depend not only on the performance of the shares but also upon foreign exchange rates which may change adversely affecting the value of the shares in your base currency.
Risks and Fixed Interest Securities
116. Fixed interest securities (also known as bonds) are issued by governments, governmental bodies, quasigovernmental bodies in the UK (and overseas), UK local authorities, and companies in the UK and in other countries.
117. The main risks are:
- There are few recognised markets in such securities, because they are traded between the issuers, their brokers, and the banks and securities houses making a market in the securities;
- Securities in currencies other than GBP are risky because foreign exchange rates may move in an unfavourable direction reducing the value of investments in base currency terms;
- Securities issued by overseas bodies may involve special risks;
- Capital may be lost if the issuer defaults.
- Capital may be eroded due to the effects of inflation;
- The value of fixed income securities may fall as well as rise; and
- Compensation may not be available at all or to the entire extent of deposits made with issuers that default.
Collective Investment Funds
118. Units or shares are issued by collective investment funds both in the UK and elsewhere in the world. These may be authorised by an approved regulator or unauthorized and unapproved. We will only invest your money in authorised funds quoted on the London Stock Exchange (or on other recognised leading exchanges) and in funds traded on the London stock exchange which have a UK Reporting Fund Status approved by HMRC.
119. The main risks are:
- There may be no recognised market for collective investment funds as units/shares are issued and redeemed by the managers of the funds;
- Funds may be valued for pricing and dealing purposes either daily, weekly, fortnightly, monthly or even less frequently by the fund managers;
- The prices of the underlying investments of the funds will vary according to the markets on which these are listed or traded;
- Some authorised funds are subject to greater supervision than others; and
- Funds in currencies other than GBP may be affected if foreign exchange rates move in an unfavourable direction thus reducing the valuation of investments in base currency terms.
120. We may, from time to time, carry out such transactions on your behalf, where the price may have been influenced by measures taken to stabilise it. Stabilisation enables the market price of a security to be maintained artificially during the period when a new issue of securities is sold to the public. Stabilisation may affect not only the price of the new issue but also the price of other securities. The FCA allows stabilisation in certain circumstances. The effect of stabilisation may be to keep the price of certain securities at a higher level than they would otherwise be during the period of stabilisation. We will endeavour not to take part in stabilisation. The fact that a new issue or a related security is being stabilised should not be taken as any indication of the level of interest from investors, nor of the price at which they are prepared to buy the securities.
Foreign Currency Investments
121. We may buy on your behalf in an investment denominated in a currency other than the agreed base currency of your Portfolio.
122. The main risks are:
- A movement in exchange rates may have a separate effect, unfavourable as well as favourable, on the gain or loss otherwise experienced on the investment concerned;
- If you deposit collateral denominated in one currency, you may be subject to margin calls in circumstances where the obligations secured by such collateral are denominated in another currency (in addition to the risk of margin calls for fluctuations in relative values); and
- Some currencies are not freely convertible and restrictions may be placed on the conversion and/or repatriation of your funds including any profits or dividends.
Brief Summary of Risks Associated with All Investments
123. The main risks associated with all investments are:
- Economic risk related to the economic cycle and macroeconomic situation of a country, a region, the world.
- Inflation risk the rate at which prices increase in an economy and can cause currency depreciation and the real returns of investments to decrease.
- Country risk and transfer risk when investors invest in a foreign country where transfer of money is or becomes controlled or where the investment is nationalised.
- Depending on exchange rates movements, an investment in a foreign currency may generate profits, when the foreign currency appreciates, or entail losses, when the foreign currency depreciates.
- The ability to buy and sell any type of asset quickly without impacting its market price is important and a lack of liquidity may prevent an investor from selling at market prices.
- Psychological risks arise when irrational factors such as rumours cause severe price fluctuations.
- Credit risk always arises when money is lent because the borrower may ultimately be unable to repay it.
- Fluctuations in interest rates, whether short-term or long-term rates, may have substantial adverse consequences on the prices of financial instruments;
- Emerging markets might suggest higher growth, but the risks mentioned above are enhanced.
Best Execution Policy
124. We are bound by the European Union’s Markets in Financial Instruments Directive (“MiFID”) to undertake transactions without disadvantaging our customers. Under MiFID applicable rules, we “must take all sufficient steps to obtain the best possible result, taking into account price, costs, speed, likelihood of execution and settlement, size, nature or any other consideration relevant to the execution of the order.” Where we deal on your behalf, we will provide best execution, which means that transactions entered into should be on the best terms reasonably available.
125. We are a discretionary investment manager and make all decisions on what instruments to trade and when on behalf of our customers.
126. We treat all our customers fairly.
127. We aggregate and net all client orders, trading on a consolidated basis. This is done by:
127.1. Our algorithm reviewing each client’s goal to generate orders;
127.2. All orders for each client being aggregated and netted on an account/currency level;
127.3. All orders being aggregated and netted across all clients and then executed according to the practices described in this best execution policy; and
127.4. After execution and payment settlement, the new holding of the instruments being recorded on each client’s account and goals, and a confirmation of the trade being sent to the client.
128. We have procedures to ensure that each bargain has been fulfilled according to the above principle of best execution. We review our procedures, trading system choices and arrangements periodically to ensure liquidity of the instruments we trade in and our ability to deal on more than one market. With these and any other relevant execution factors properly considered, we expect we shall attain best execution.
129. Factors to achieve best execution include, in the following priority: size and type of order, likelihood of execution, price, and finally any other relevant consideration. We determine the best possible result in terms of the total consideration, which sums up the price of the financial instrument and the costs related to execution (which include all the expenses incurred and which are directly related to the execution of the order, including execution venue fees, clearing and settlement fees and any other fees paid to third parties involved in the execution of the order).
130. We will inform you if any particular bargain conditions are attached which may restrict our ability to achieve best execution.
131. The principles of best execution apply equally to single bargains or orders which are aggregated and grouped.
132. We may transact bargains in various manners, including by electronic order books, retail service providers, agency crosses, telephone and electronic algorithmic systems and, were relevant, we may also make use of appointed representatives who are also committed to achieving best execution for customers.
133. We will keep record of all bargains;
134. Those which do not fall into the above categories may have restricted liquidity or trade venues. We will assume best execution has been achieved with reference to any information provided by the market counterparty at each transaction.
135. We will execute the bargain as soon as reasonably practicable unless any delay will better serve the customer’s interest. Bargains will be transacted in the same order as they were generated by our system unless specific bargains have conditions attached which may alter the order of priority.
136. We use our discretion to determine the execution venue for a trade, which may include, without limitation, an exchange, multilateral trading facility (“MTF”), organised trading facility (“OTF”) or a broker.
137. We will provide you with an annual report revealing the top five (5) execution venues for that year.
138. We trade on a biweekly basis and we reserve the right to change the day we trade on or decide to trade less frequently if, in our discretion, we regard it as necessary or desirable to do so.
Fees and Charges
139. Management fees:
139.1. 0.48% of assets under management (AUM)*. Management fees include all off our fees and charges for the services which we provide to you, such as investments, custody and reporting and exclude the costs of the underlying investments, i.e. total expense ratios (“T.E.R”) which are levied by the ETF providers.
140. Transaction fees:
140.1. NIL (0%)*
141. Custody fees:
141.1. NIL (0%)*
142.1. £20 / 20€ / $20* **
143. Transfer fees:
143.1. Within the European Economic Area NIL (0%)*
143.2. Transfer to accounts outside of the European Economic Area £25 / 25€ / $25*
*All fees include VAT
**For reports requested in paper format only. Reports transmitted electronically are free of charge.
Conflicts of Interest
144. We are committed to taking measures to recognise, supervise, examine and resolve conflicts of interest. We recognise that it is not possible to eliminate all sources of conflict of interest; however, safeguarding customers’ welfare remains our primary objective. This policy encompasses the relationships with customers and third-party contacts.
145. A conflict of interest may arise between us and you as a customer or between you and another customer where your interests are materially affected.
146. These conflicts may arise in the following circumstances:
146.1. Providing services in different capacities at the same time;
146.2. Providing advice or management;
146.3. Acting for more than one customer in a transaction;
146.4. Holding information on other customers that would affect you or them if it was disclosed;
146.5. Receiving gifts or entertainment;
146.6. Employees pursuing activities or personal relationships potentially detrimental to you; and
146.7. Personal holdings in companies or other investments that are recommended by us.
147. We have developed protocols to manage conflicts of interest set out in this document to enable us to act without bias or damage to your interests. Our employees are provided with training about the protocols and the standards of conduct to which they must adhere. Our management is responsible for ensuring the protocols are adhered to and to deal with any conflict that may arise.
148. We maintain a log of conflicts that arise, and we note on it each conflict was monitored and any solution which was developed and applied to resolve the problem and to prevent the customer’s interests from being disadvantaged. The effectiveness of our protocols is assessed by internal audit staff members who execute their duties in a wholly independent capacity.
149. We have in place procedures to prevent unauthorised access to information and to prevent the dissemination of information.
150. Where our functions could create an internal conflict we separate the duties appropriately. The operations functions are maintained and conducted separately from the front office functions and an appropriate level of qualification, expertise and supervision is applied.
151. Staff remuneration is by means of a basic salary which is not linked to the underlying performance of the company. A remuneration committee agrees and monitors awards to achieve consistency and equitability and does not lead to conditions which may foster conflict.
Additional Terms and Conditions
Additional ISA Terms and Conditions
152. These are additional terms and conditions which apply when you subscribe to an ISA. You should read it in conjunction with the ISA Application Form.
153. We do not accept ISA transfers at this time but we reserve the right to enable ISA transfers in the future. We will let you know when this happens.
154. We will register the title to the ISA investment in the name of ETFmatic Global Nominees Ltd. You will be the beneficial owner of your investment.
155. When you subscribe to an ISA, it will be for the current tax year and every subsequent years. You may only subscribe to one ISA in each tax year.
156. You must be a UK resident and be 18 or over to subscribe to an ISA. If you move abroad, you may still add investments into it until the end of that tax year. You may keep your ISA open after that time and get UK tax relief on investments held in it but you cannot subscribe to/open a new ISA. You can begin adding investments into your ISA once you return to the UK and become a UK resident.
157. The agreement will commence on the day we are satisfied that we are in receipt of both a valid application and your first subscription.
158. You may invest into an ISA by bank transfer, debit card or transfer of cash from an existing Portfolio. You may only in any tax year up to and including the maximum permitted to be invested in an ISA by the Regulations for that tax year.
159. We will allocate all your contributions made to your Account within each new tax year first to your ISA up to and including the maximum subscription or your own preset limit for that tax year. Thereafter, any future contributions will be allocated to the nonISA remainder of your Account, which we call the general investment account.
160. Share certificates or other documents evidencing title to ISA investments will be held by ETFmatic Global Nominees Ltd.
161. We will arrange, if you elect, for you to receive a copy of the annual report and accounts issued by every company or other concern in respect of shares, securities or units which are held directly in the ISA.
162. We will arrange for you, if you so elect, to be able to attend shareholders’, securities holders’ or unit holders’ meeting to vote, and to receive, in addition to the annual report and accounts, any other information issued to shareholders, securities holders or unit holders.
163. Any person to whom we delegate any of our functions or responsibilities under the terms agreed with you is competent to carry out those functions and responsibilities. We will notify you if, by reason of any failure to satisfy the provisions of the ISA regulations: (i) an ISA has, or will, become void either your instructions and within the time stipulated by you, (ii) an ISA, or part of an ISA, will be transferred to another ISA manager in accordance with the ISA regulations relating to transfers or on your instructions and within the time stipulated by you, all the investments held in the ISA and proceeds arising from those investments will be transferred or paid to you. We will make the transfer within 15 days after receiving your instructions. If the ISA holds units or shares in UK UCITS or a recognised UCITS, dealings in which have been suspended in accordance with COLL 7.2., the minimum period specified by us may be extended to 7 days after the suspension ends.
164. Your ISA ends on the date of your death. There will be no Income Tax or Capital Gains Tax to pay up to that date but ISA investments will form part of your estate for Inheritance Tax purposes.
165. We will process any withdrawal request promptly and regularly within 30 days from your request, subject to any circumstances which are outside our control.
166. You accept that we may disclose to HMRC any information as required by law. We will send you email notice if, due to a failure to satisfy the provisions of the Regulations, your ISA becomes void.
167. If you die on or after 6 April 2018, your ISA will be designated a “continuing account of a deceased investor” and shall remain as such until:
167.1. Completion of the administration of the deceased’s estate;
167.2. Closure of the account; or
167.3. The third anniversary of the death of the account investor.
We have no obligation to check with the executors of a deceased investor if/when the administration of the investor’s estate has completed. No subscriptions can be made into a continuing account of a deceased investor and the investments held within a continuing account of a deceased investor continue to benefit from ISA tax advantages. A Personal Representative cannot apply to change a Stocks & Shares ISA into a Cash ISA or vice versa and cannot request the transfer of such account to an alternative ISA manager. If, after a period of three years, the administration of the account is ongoing and the account has not been closed, the account will cease to be a continuing account of a deceased investor and, on the next working day following the third anniversary of the deceased’s death, we must remove the ISA wrapper from the account and all subsequent income or gains will then become taxable in the hands of the estate.
Additional Children’s Custodial Accounts Terms and Conditions
168. These additional terms and conditions (“Additional Conditions”) relate to the Children’s Custodial Account and supplement and amend the general terms and conditions of your investment management agreement (“Agreement”) with ETFmatic Limited. When you open a Children’s Custodial Account you agree with and accept these Additional Conditions. In the event of any inconsistency between these Additional Conditions and the Agreement, these terms will take precedence over those in the Agreement.
169. To hold this account the trustee (the parent or legal guardian) must be at least 18 years old. He/she will operate the account as a trustee for the minor (under 18 years old, hereby “child”).
Duration of Additional Conditions
170. The Additional Conditions set out in this condition apply to the account until the child reaches 18 years of age. The trustee will then automatically lose custody of the Children’s Custodial Account.
Transfers into and out of the Children’s Custodial Account
171. There is no maximum account balance.
172. Only the trustee is allowed to transfers into and out of the Children’s Custodial Account and he/ she can do this without providing prior notice. The money has to come from a bank account in either the trustee’s or the child’s name.
173. Interest can only be paid into the Children’s Custodial Account.
174. Fees will be deducted directly from the Children’s Custodial Account.
175. To open a Children’s Custodial Account the potential trustee must provide:
175.1. Proof of identity: a copy of a government issued/national ID, passport or driver’s licence; and
175.2. Proof of address: utility bill, bank statement or telephone bill issued within the last three months which shows the current address.
176. To open a Children’s Custodial Account the potential trustee must provide for the child:
176.1. Proof of identity: copy of a government issued/national ID or passport of the child; or
176.2. Copy of the birth certificate.
Additional Corporate Accounts Terms and Conditions
177. These additional terms and conditions (“Additional Conditions”) relate to Corporate Accounts and supplement and amend the general conditions of ETFmatic Limited’s investment management agreement (“Agreement”). When you open a Corporate Account, you agree with and accept these Additional Conditions.
178. In the event of any inconsistency between these Additional Conditions and the Agreement, these terms will take precedence over those in the Agreement.
179. You acknowledge and agree that:
179.1. The selected authorised persons to act for the company, subject to any specific limitations that we agree when appointing that person, may give any instructions for the company and may otherwise enter into transactions with us for the company including:
179.1.1. Entering into agreements with us for the provisions of further products or services which they consider to be in the company’s interest;
179.1.2. Giving us instructions and setting up security procedures for giving instructions in connections with services and products;
179.1.3. Changing the authorised persons at any time by giving us written notice; and
179.1.4. Receiving and providing us with information relevant to the company’s account balances and any other details relevant to its account.
179.2. We may act on instructions given by the authorised persons and may disclose account balances and any other details about the company’s accounts to them.
180. To hold this account the authorised person must be at least 18 years old. He/she will operate the account as a duly authorised representative of the company.
181. We require an initial investment above one of the following thresholds:
181.1. An initial investment of above £20,000 for GBP accounts.
181.2. An initial investment of above €20,000 for EUR accounts.
181.3 An initial investment of above $20,000 for USD accounts.
Duration of Additional Conditions
182. We can continue to act on instructions from an authorised person until we receive written notice from the company that they are no longer authorised. If one or more authorised person dies, loses their legal capacity or renounces the powers granted to them, we will assume the remaining authorised persons continue to be authorised unless the company tells us otherwise in writing.
Transfers into and out of the Corporate Account
183. There is no maximum account balance.
184. The money has to come from a bank account in the company’s name.
185. Interest can only be paid into the corporate account.
186. Fees will be deducted directly from the corporate account.
187. The company will be responsible for:
187.1. Instructions given by a person the company has told us is authorised to give instructions for it; and
187.2. The manner in which an authorised person uses its account.
188. To open a Corporate Account the potential authorised person must provide:
188.1. Scan of Statutes;
188.2. Scan of Power of Attorney;
188.3. Scan of proof of intra EU VAT registration;
188.4. Scan of representative ID;
188.5. Scan of representative proof of address;
188.6. Scan of ID of each Director;
188.7. Scan of proof of address of each Director; and
188.8. Scan of ID and address of each shareholder with 25% or more.
189. To open a Corporate Account the potential authorised person must sign these terms and conditions for corporate accounts and provide the documents listed in this form. We furthermore may request references from credit rating agencies and company houses or similar to verify the details you provide us with and to prevent fraudulent actions.
Additional Portfolio Gliding Terms and Conditions
190. These are additional terms (“Additional Terms”) and conditions which apply when you opt in to a feature granting us authority to gradually adjust the target asset allocation of your Portfolio from time to time with an aim to decreasing its risk profile as your Portfolio progresses towards its designated end date (“Gliding”). You should read it in conjunction with the other terms and conditions which are a part of the investment management agreement (“Agreement”).
191. When you activate Gliding for any of your Portfolio in your Account, you agree to and accept these Additional Terms.
192. You may opt out of Gliding at any time.
193. For the avoidance of doubt, if there is any inconsistency between these Additional Terms and the Agreement, these Additional Terms shall prevail.
194. When you opt in to Gliding, you authorise us to:
194.1 Adjust the target asset allocation of your Portfolio;
194.2 Rebalance your Portfolio to the asset allocation adjusted pursuant to 192.1 above; and
194.3 Potentially change the risk profile of your Portfolio pursuant to 192.1 and 192.2 above; from time to time, in consideration of the following information which you provide us with:
(i) The asset allocation which you want to start Gliding from (“Starting Asset Allocation”);
(ii) The desired asset allocation you want to achieve at the end of the Gliding period (“Target Asset Allocation”); and
(iii) The period of time over which you want Gliding to occur (“Time Horizon”); (“Additional Mandate”)
195. To opt in to Gliding you must have an Account and at least one Portfolio open, active and funded.
196. We reserve the right, at our discretion, to terminate Gliding for your Account if, at any time, you cease to meet any of the conditions for eligibility in the section Availability of these Additional Terms.
197. These Additional Terms will apply from the moment you opt in to Gliding by clicking the toggle bar in the Edit Portfolio/Portfolio Creation screen for your Account until the earlier of:
197.1 Us fulfilling the Additional Mandate;
197.2 Your opting out of Gliding by clicking the toggle bar in the edit portfolio/portfolio creation;
197.3 Your Account/Portfolio ceasing to meet the conditions for eligibility in the section Availability of these Additional Terms;
197.4 Your Portfolio/Account suspension or closure, either by you or us in accordance with our Agreement.
198. When Gliding is deactivated for your Portfolio, you agree to and accept the following actions:
198.1 Your Portfolio will default to a Starter Portfolio with an asset allocation which most closely matches the current asset allocation on the Gliding path at the relevant time;
198.2 The asset allocation of the Starter Portfolio referred to in 196.1 above will be static and rebalanced periodically to the relevant static weights; and
198.3 You will need to review and sign off on the starter portfolio’s asset allocation to ensure that you are satisfied that it meets your needs.
199. To opt in to Gliding you must provide us with the following information:
199.1 The Starting Asset Allocation;
199.2 The Time Horizon; and
199.3 The Target Asset Allocation.
200. By opting in to Gliding, you agree to and accept that we will not be liable to you for any losses, arising in relation to profits, taxation, fiscal affairs or otherwise, which you may incur as a result of us gradually adjusting the target asset allocation of your Portfolio from time to time on your Account, except if such losses are caused by our gross negligence, wilful deceit or fraud.
Glossary of terms
Business Day means any day on which the London Stock Exchange is open for trading.
Money Laundering Regulations means The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017.
Netting means either of: (i) consolidating the value of two or more transactions, payments or positions in order to create a single value or (ii) offsetting a position in one security or currency with another position either in the same security or another one with the object of offsetting gains in one position against losses in another.
SubCustodian means a third-party custodian (or its nominee company) which we select under the FCA Rules to act on our behalf to keep safe and administer your investments.
Website means our website: https://etfmatic.com/ together with our app(s) and their functionalities, as developed from time to time.
We take your privacy seriously
PLEASE READ THIS POLICY CAREFULLY BEFORE USING ANY SERVICES ON THIS WEBSITE.
IMPORTANT INFORMATION AND WHO WE ARE
1. Protecting your personal data is very important to ETFmatic Limited (“ETFmatic”, “us”, “we” or “our”).
3. This privacy notice aims to give you information on how we collect and process your personal data through your use of our Website (https://etfmatic.com) together with our app(s) and their functionalities, as developed from time to time (“Website”), including any data you may provide through this Website when you sign up to our newsletter, purchase a product or service or take part in a competition.
4. This Website is not intended for children and we do not knowingly collect data relating to children except for the purposes of opening Children’s Custodial Accounts in accordance with the Additional Children’s Custodial Accounts Terms and Conditions available on our Website.
5. It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
6. For the purpose of the relevant data protection legislation, the data controller responsible for your personal data is ETFmatic Limited of registered address 4th Floor 7-10 Chandos Street, Cavendish Square, W1G 9DQ, London, United Kingdom.
7. We are registered with the Information Commissioner’s Office (“ICO”) under number ZA115987.
8. We have appointed a data protection officer (“DPO”) who is responsible for overseeing questions in relation to this privacy notice.
If you have any questions about this privacy notice, including any requests to exercise any of your legal rights, please contact the DPO using the details set out below:
Full name of legal entity: ETFmatic Limited
Name of DPO: Tom Stevens
Email address: DPO@ETFmatic.com
Postal address: 2nd Floor, 4 St. Paul’s Churchyard, London EC4M 8AY, United Kingdom.
9. You have the right to make a complaint at any time to the ICO, the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us using the details in paragraph 8 above in the first instance.
10. This version was last updated on 25 May 2018 to give effect to the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and historic versions can be obtained by contacting us at support@ETFmatic.com.
11. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
12. This Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third-parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website, we encourage you to read the privacy notice of every third-party website you visit.
THE DATA WE COLLECT ABOUT YOU
13. Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
14. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows: Identity Data, Contact Data, Financial Data, Transaction Data, Technical Data, Profile Data, Usage Data and Marketing and Communications Data.
15. We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific Website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
16. There may be times when you give us sensitive information, which may include your racial origin, political opinions, religious beliefs, trade union membership details or biometric data. We will only use this information in strict accordance with the law.
17. We do not collect any information about criminal convictions and offences.
Failure to Provide Personal Data
18. Where we need to collect personal data by law, or under the Investment Terms we entered with you and you fail to provide that data when requested, we may not be able to perform the obligations we have. In this case, we may have to terminate your Account but we will notify you if this is the case at the relevant time.
HOW WE COLLECT PERSONAL DATA
We use different methods to collect data from and about you including through:
- a. Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us through the Website, by email, post, phone, or otherwise. This includes personal data you provide when you: i. create an Account on our Website; ii. report a problem with our Website; iii. subscribe to our communications or publications; iv. request marketing to be sent to you; v. enter a competition, promotion or survey; or vi. give us feedback.
- b. Automated technologies or interactions. As you interact with our Website, we may automatically collect Technical Data about your equipment, browsing actions and patterns through cookies, logs and other similar technologies.
- c. Third parties or publicly available sources. We may receive personal data about you from third-parties and public sources as set out below: i. Technical Data from the following parties: 1. analytics providers such as Google based outside the EU; 2. advertising networks based inside and outside the EU; and 3. search information providers based inside and outside the EU. ii. Contact, Financial and Transaction Data from providers of technical, payment and delivery services. iii. Identity, Technical and Contact Data from data brokers or aggregators, any member of our group, which means our subsidiaries, business partners, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. iv. Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.
HOW WE USE YOUR PERSONAL DATA
22. We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- a. Where we need to perform our obligations under the Investment Terms we are about to enter into or have entered into with you.
- b. Where it is necessary for our legitimate interests (or those of a third-party) and your interests and fundamental rights do not override those interests.
- c. Where we need to comply with a legal or regulatory obligation.
23. Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time in the section Notifications > Settings > Marketing in your Account on the Website or by contacting us at support@ETFmatic.com.
PURPOSES FOR WHICH WE USE YOUR PERSONAL DATA
24. To provide our services. We use it to:
- a. Enable us to manage your Account.
- b. Analyse and improve the services we give you.
25. To meet our legal obligations. We use it to:
- a. Search for your records at immigration and fraud prevention agencies.
- b. Comply with our obligations to prevent any illegal activities such as money laundering, tax evasion and fraud.
26. To exercise what we define as our legitimate interests. This is when we use data for a reason which is in your and/or our interest, and which doesn’t involve overriding your privacy rights. We use it to:
a. Market features and services generally on the Website.
b. Search for your records using a “soft search” at credit reference agencies when you sign up (this does not impact your credit score).
27. With your permission. We use your personal data to:
a. Market and/or communicate our features and services to you by email. You can always unsubscribe from receiving these if you want to, by email to support@ETFmatic.com and via the section Notifications > Settings > Marketing in your Account on the Website.
28. We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Promotional Offers from Us
29. We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call it marketing).
30. You will receive marketing communications from us if you have opened an Account with us and you have not opted out of receiving that marketing.
31. We will get your express opt-in consent before we share your personal data with any company outside the ETFmatic group of companies for marketing purposes.
32. You can ask us or third-parties to stop sending you marketing messages at any time by logging into your Account on the Website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time at support@ETFmatic.com.
33. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a feature or service request or experience or other transactions.
Change of Purpose
34. We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at support@ETFmatic.com.
35. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
36. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
DISCLOSURES OF YOUR PERSONAL DATA
37. We may have to share your personal data with Internal and External Third Parties when they require it to perform their obligations to us or to support any of our services which you use, including:
a. Account providers and/or payment processors and networks.
b. Credit reference agencies (please refer to the Credit Reference Agency Information Notice for details on how they process personal information).
c. Know Your Customer (KYC), analytical and cyber security service providers.
d. Customer-interface service providers (such as online support interface service providers).
e. Companies we engage to run advertising for us and we ensure that no identifiable personal data is being shared with third-parties for their own direct marketing unless you consented. As with any other consent for marketing you give to us, you can opt out any time.
f. Organisations set up for detection and prevention of terrorism.
g. Any party whom we have your explicit permission to share it with.
h. Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
38. We require all third-parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
39. Many of our external third-parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
a. We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
b. Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
c. Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.
40. Please contact us at support@ETFmatic.com if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
41. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third-parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
42. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
43. We will retain your personal data as long as you are using ETFmatic and for 6 years after that to comply with applicable laws and regulations. In specific circumstances, such as cases of anti-money laundering or fraud, we may keep your personal data for longer if we must and/or the law says we are required to.
YOUR LEGAL RIGHTS
44. Under certain circumstances, you have rights under data protection laws in relation to your personal data, such as to:
a. Access any personal data that we hold about you and/or to get a copy of it.
b. Request to correct any inaccurate data.
c. Ask us to delete, ‘block’ or suppress your data, though for legal reasons we might not always be able to do it.
d. Object to us using your personal data for direct marketing and in certain circumstances for legitimate interests, research and statistical reasons.
e. Withdraw any consent you’ve previously given us.
45. To do so, please contact us through the Website or by emailing us at support@ETFmatic.com.
46. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
Time Limit to Respond
47. We try to respond to all legitimate requests within one month.
CHANGES TO THIS POLICY
48. We will post any changes made to our privacy notice on this page on our Website and, we will let you know by email of those changes which are significant.
External Third Parties includes:
a. Service providers acting as processors based inside or outside the EEA who provide IT and system administration services.
b. Professional advisers including lawyers, bankers, auditors and insurers based inside the EEA who provide consultancy, banking, legal, insurance and accounting services.
c. HM Revenue & Customs, regulators and other authorities based in or outside the United Kingdom who require reporting of processing activities in certain circumstances.
Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender, ID number and nationality.
Internal Third Parties means Other companies in the ETFmatic Group and who are based in the EEA and provide IT and system administration services and undertake leadership reporting.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service or feature and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
Marketing and Communications Data includes your preferences in receiving marketing from us and our third-parties and your communication preferences.
Profile Data includes your username and password, your interests, preferences, feedback and survey responses.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Website.
Transaction Data includes details about payments to and from you and other details of services you have selected and the Mandate you have given us.
Usage Data includes information about how you use our Website and services such as Uniform Resource Locators (URL) clicked get to, through and from our Website (including date and time), what you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Why we have them
Unless context otherwise requires, a reference to the website also refers to our ETFmatic application.
We use the following types of cookies
Operational cookies These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or our services.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Cookies in use
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None of our data or tracking information is for sale to third parties.
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Terms of Website Use
Reliance On Information Posted & Disclaimer
The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such. We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.
Information about us
ETFMATIC.com is a site operated by ETFMATIC LTD (“We”); we are a company registered in England and Wales with company number 08856747 and registered address at 4th Floor 7/10 Chandos Street, London, England, W1G 9DQ. Our office address is 2nd Floor, 4 St. Paul’s Churchyard, London EC4M 8AY, United Kingdom.
Accessing our site
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
Intellectual property rights
Our site changes regularly
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude: All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above. This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
Information about you and your visits to our site
Viruses, hacking and other offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
Links from our site
Jurisdiction and applicable law
If you have any concerns about material which appears on our site, please contact email@example.com. Thank you for visiting our site
ETFmatic is authorised by the FCA
ETFmatic Ltd is authorised and regulated by the Financial Conduct Authority (No. 657261)
Who is the FCA?
The Financial Conduct Authority (FCA) is a financial regulatory body in the United Kingdom, but operates independently of the UK government, and is financed by charging fees to members of the financial services industry.
What this means to you
As a customer you can trust that as a regulated firm, ETFmatic has your best interests at heart by providing you with an appropriate product and service.